FAQ
Frequently asked questions
Grouped by topic: plans and pricing, setup and deployment, support and updates, and ownership. If your question isn't here, ask us directly.
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Direct Bidders • Q&A Thread
Plans and pricing
Buyer at $1,799, Buyer + Seller at $2,299, and Buyer + Seller Pro at $2,699. All are one-time purchases.
Buyer covers browsing, bidding, accounts and notifications. Buyer + Seller adds the tools to create and manage events, lots and listings, plus sales reports and consignor management.
AI title and description generation, advanced search with swipe navigation, and multi-language support.
No. Each plan is a one-time cost. You will have your own Apple Developer renewal and, occasionally, OS compatibility update costs.
No. Employee role restrictions, website customization migration, barcode integration, warehouse integration and delivery scheduling are all quoted separately as add-ons.
Yes, the features page breaks everything down by buyer, seller, admin settings and notifications, and the pricing page has the full comparison grid.
Setup and deployment
An Apple Developer account ($99/year), a Google Play developer account, and a OneSignal account for push notifications. Pro plan customers using AI features also need an AI subscription.
Yours. You keep full ownership of the listing and access to your own store reports.
Your logo, color palette, app icon and splash screen artwork.
That's set by Apple and Google, not by us, and approval isn't guaranteed under their respective review policies.
Yes, the app is built once and published to both stores as part of deployment.
Support and updates
Free email support for bugs reported in the first 30 days after deployment.
Further bug fixes, features or customization are quoted and billed separately.
When Apple or Google require a compatibility update, which happens roughly every 1 to 2 years, that's typically $500 to $1,000, billed when it comes up.
A minor release update, covering both the website and app migration, runs about $300 and is optional. A major release update is scoped and quoted on its own.
No, we don't charge one.
Ownership and edition
No. You get a worldwide, self-use license to run the app under your own accounts. A custom build with full IP ownership is available as a separate arrangement.
It's supported on the latest AuctionWorx version at the time of purchase and stays tied to that version until you pay for a release update.
Yes, we build separately for each, matching how that edition organizes listings or events and lots.
Yes, both demo apps run the Buyer + Seller feature set for Enterprise and Events edition.
We've worked in AuctionWorx for over 15 years and hold RainWorx Premium Partner status.